Shipping policy

Orders and Shipping

Orders and Shipping:

Order management times and shipping times:

By order management we mean: the registration of the order after payment, the insertion of the order at the end of the orders already registered, the possible supply of the product if not available in the warehouse, the product control, the product packaging , the production of a waybill for the shipment of the product and the assignment of the shipment to the courier.
Orders are generally handled within 2 working days of receipt of payment, however we undertake, when possible, to fulfill orders within the day.
From the moment the goods are taken over by the courier, it is not possible to change the shipping address.


Shipping delivery times:

Shipping and delivery times for products entrusted to the courier vary from 1 to 5 working days.
Deliveries are made from Monday to Friday.
The delivery terms are purely indicative and are in no way binding. The management of shipments is entrusted to external couriers (eg Gruppo Poste Italiane SDA, GLS, BRT, UPS, DHL, MailBoxesetc.) And therefore it is not possible for us to guarantee a certain delivery day, but only an approximate time frame.
Deliveries are subject to variations that cannot be determined during holidays, during sudden or scheduled carrier strike actions, due to errors in the management of the shipment by the courier or due to significant weather phenomena.
Deliveries may be delayed if there are management problems by the transport company: eg. misguided shipments in other regions, missing shipments, adverse weather conditions, locations not served daily, delays during the Christmas period due to, delays during the period of black friday, etc.

Shipping cost:

Shipping costs vary according to the weight and volume of the products and are automatically calculated from the shopping cart of the site or the sales platform.
Shipping costs vary according to the total / final weight / volume of the shipment, there is no difference whether it is a multi-package or single-package shipment.

Shipping costs do not include delivery to floors, delivery by appointment, delivery on Saturdays, delivery to large-scale distribution, delivery at a set time, mandatory telephone contact by the courier, and other additional services.

We undertake to indicate with the utmost clarity the shipping costs when completing the order. If it is not possible at the time of completing the order, the increased costs for shipments to smaller or disadvantaged locations will be reported to the customer by email before the order is processed. Shipment to Sardinia, all the smaller islands and disadvantaged / peripheral locations declared as such in the lists provided by couriers (eg VENICE) are often subject to increased rates. Having read the surcharges on shipping, the buyer can proceed with the balance in the manner indicated or can request the cancellation of the order and consequently the full refund of the transaction will be authorized. Such surcharges on shipping costs are not dependent on us in any way, but are imposed by the couriers.

Free shipping is a special promotion that we offer on certain products or at certain times of the year on all or part of our catalog.
If you purchase multiple products, the cart will calculate the shipping costs of the items on which there is no free shipping.
In case of return of an item with free shipping, the cost of shipping will not be refunded and will be borne by the buyer.

The costs of storage due to repeated impossibility of delivery to the address indicated at the time of the order or for any address errors not attributable to us will be borne by the buyer.
In the event that the shipment goes into storage, the shipment will remain blocked at the reference branch of the courier or the post office until the end of the storage period. If, during this storage period, the balance of the costs of storage and return of goods by the buyer by bank transfer or PayPal circuit will not take place, the shipment will return to the sender and all the costs of storage and return to the sender will be deducted from the reimbursement of the transaction. In the event of a deficit between the costs of storage / return to the sender and the total of the purchase transaction, no refund will be made and the balance of the remaining debt will be requested.
The costs of storage and redelivery / return of goods due to repeated impossibility of delivery to the address indicated, due to absence at the second passage, due to the expiry of the terms without having sent redelivery or collection instructions in the warehouse (in compliance with the times provided by each carrier ) or for any address errors not attributable to us will be charged to the buyer and must be paid by bank transfer or PayPal.
In the event that the customer does not collect the ordered goods in storage at the courier or post office warehouses within the storage terms provided by the reference courier due to the repeated impossibility of delivery to the address indicated by the customer at the time of delivery. order, the goods will be returned to the sender and the buyer will be charged for the costs of shipping and returning the goods to our warehouses.


Receiving shipment:

Upon delivery of the goods by the carrier, the recipient is required to check:

- that the number of packages delivered corresponds to what is indicated in the transport document;
- that the packaging is intact, not altered even in the closing tapes;

We inform you that pursuant to Legislative Decree 22/5/1999 n.185, the goods travel at the risk of the recipient, so if the goods are not accepted subject to control, it will not be possible to lodge a complaint with the carrier.
Pursuant to art. 63 of the Consumer Code, in the event of tampering, breakage or damage, even minimal, to the packaging / packaging of the shipment, the recipient must immediately contest the shipment and delivery by writing "RESERVE TO CHECK GOODS FOR ... (indicate the reason. Example: It is accepted with reserve due to damaged packaging / broken cardboard / compromised tapes / torn film / wet neck / etc.) "On the delivery document received by the courier.
The affixing of the "SPECIFIC RESERVE" allows the recipient to check the goods even at a later time since the courier by law does not allow the package to be opened until the delivery is signed. It is therefore understood that, once the delivery document has been signed without any dispute, the recipient / buyer will be precluded from any dispute regarding irregularities regarding the external and internal characteristics of what was delivered.
The affixing of the words "you accept subject to control", "subject" or "subject to package intact" are prefigured as "acceptance with general reservation" and will NOT be sufficient conditions for submitting the complaint. Claims for damages on the goods accepted without specific control reserve will not be accepted.
In order to protect our customers, we always invite you to accept shipments by placing the specific control reserve.
The buyer must immediately communicate by email that he has accepted the shipment with reserve and report any damage to the goods within 3 days of receipt of the shipment. Any damage report must be documented photographically.
For the shipment of cabinets, furniture, chests, stoves and plastic products in resin, metal or glass, we always invite you to accept the material by placing the specific goods control reserve.
The company is not liable for damage to the goods if you do not carry out the aforementioned procedures.
When opening the package, the customer is always required to check that the product received corresponds to the one ordered before using it.


Fill in the shipping address:

The shipping address is the address where the order will be delivered.
We therefore invite you to pay attention to filling in the delivery address, indicating:

Name:
Surname:
It is important to indicate the exact name on the intercom (or indicate the extension number if present) and / or bell if different from the name of the person making the purchase.

Ex: Mario Rossi c / o Guido Bianchi
Ex: Mario Rossi internal intercom 2

Company: indicate the name if the shipment takes place at a company / commercial activity / other

Eg: Azienda Bianchi spa c.a. Mario Rossi
Eg Mario Rossi c / o Bar Verdi

Address: Street / Piazza / Loc. / Frazione / etc.
House number: in the absence of a house number, always specify with the words SNC
None:
City:
Province:
Telephone: At least one telephone number must be registered, preferably a mobile phone as couriers hardly ever contact a landline number.
Note:


It is not possible to enter two addresses on the courier's delivery note. It is therefore important to indicate only one reference shipping address.

As for the shipping notes, we invite you to be very brief as the billing systems allow a limited insertion of words.

If there is a different name on the intercom or if the shipment takes place to a company / commercial activity / office / other, it is necessary to indicate the name to identify the destination in order to avoid misunderstandings with the courier.

In the event that the name on the intercom / doorbell is different from that indicated or in the event that it is not explicitly indicated in the shipping address that the delivery is to a company / business / other, the courier will not be able to make the delivery and the shipment will go into storage with the reason "Unknown address or wrong address"
This circumstance will be evaluated as an address error not attributable to us and consequently the costs of storage due to the impossibility of delivery to the address indicated at the time of the order will be charged to the buyer.
The shipment will remain blocked at the courier's reference branch or post office until the end of the storage period. If, during this storage period, the balance of the costs of storage and return of goods by the buyer by bank transfer or PayPal circuit will not take place, the shipment will return to the sender and all the costs of storage and return to the sender will be deducted from the reimbursement of the transaction. In the event of a deficit between the costs of storage / return to the sender and the total of the purchase transaction, no refund will be made and the balance of the remaining debt will be requested.

Useful abbreviations:
sn = without number
snc = without house number
c.a. - ca = kind attention
co - c / o = at